Ordering and Returns

The Ordering and Return process is as follows:

• To order:  Contact els@infinite-equine.  This will ensure that the correct items are ordered for you if they are not in stock. It is not possible to identify on this website which items are currently in stock.

• Although we do carry a healthy inventory, logically we can't carry all items.  Therefore, please be prepared that your item may need to be ordered from the EDIX headquarters in the Netherlands.  This usually takes approximately 1 weeks, but will greatly depend on time of year (November/December may cause  delays).  Your item will go in a shipment that needs to be sorted here and your items are checked for quality before being shipped from Kamloops to you.

• All items are to be prepaid in full at time of ordering

• All shipping costs are to be paid by purchaser

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CONSULTATION:

It is strongly recommended that you consult via phone, email or text (els@infinite-equine.ca, 250-819-4648 or Kristina 250-320-0747) to ensure that you are getting the right saddle and saddle fit for both you and your horse.  Discounts may be offered for those who contact us for consultation. 

• A discount may be offered if an order is received by email or after consultation but can't be offered to online orders.  If a discount is requested and granted, the items are considered sold and can't be returned.

• Returns will only be considered IF the saddle has the original tag on it, and is in NEW condition

• Returns will only be considered within 14 days of receipt.